To give you complete peace of mind when shopping with us, we guarantee to refund any item you are not totally happy with, if returned in accordance with our Returns & Refunds Policy.
Please make sure your delivery address is correct and completed in full before submitting your order. If your order is returned to our office we will be happy to re-send it. If your order is NOT returned to our office we take no responsibility and we will not be able to re-send it free of charge under any circumstances.
An address error is not covered by our Stealth Shipping promise.
Please note, we are happy to assist you with any queries about your order within 3 days from the date when the order is sent.
Should you wish to return purchased goods for any reason, you need to contact us first by phone or e-mail to confirm your return, within 3 days of receipt of your order. Any goods sent back without prior consent from Bud Aroma will be sent back at your cost.
Returned goods must be new, unused and in their original packaging.
Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us.
The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post.
Damaged / Faulty Goods
In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund. Please contact us within 14 days of receipt of your order and return the goods as per our returns policy above.
We will refund any postage costs incurred when returning items back to us. Items should be returned via First Class Recorded Delivery. We recommend using an insured delivery method; however we will not accept extra charges for guaranteed next day services or other courier services.
Your replacement goods will be shipped (or your payment will be refunded) within 21 days of receipt of your return.
You can exchange your strains 24 hours after your order. After 24 hours, you can not exchange.
We will refund the cost of returned goods. Shipping costs are non-refundable.
We do not refund the cost of returning the goods, except for returning faulty or damaged goods.
Refunds will be made by BITCOINS only..
Refunds will be made within 21 days of receipt of your returns.